Privacy Policy

Information we may hold about you and why

This could include:

in general, information you give us when you fill in forms, subscribe to our services, (such as publications, sponsorship, or to attend events) and email newsletters.
when you apply for help, to donate ot volunteer with us, including to process applications and to monitor statistics.
to manage feedback and complaints.
information we hold about you to support our fundraising operations.
to protect individuals where current or potential future safeguarding concerns may arise.

Information we collect on the website: Including the IP address of your computer, to:

help keep our site safe and secure.
help us diagnose faults with the website.
ensure that content from our site is presented in the most effective manner for you and for your computer. See cookies.
to understand how users make use of our website and what aspects of our work people are interested in supporting using Google Analytics, Google Tag Manager, One Trust and similar technology allowing us to improve it. One Trust allows you to exercise your right to manage cookies. Information is collected anonymously and you will not be identified by it

Who do we share your personal information with?

We may share your personal information:

where we are under a legal obligation to disclose or share your information.
in some circumstances we may disclose information or undertake monitoring of potentially criminal behaviour under the Regulation of Investigatory Powers Act.

How long do we keep your information?

As long as necessary for the purpose/s it was collected for. This will vary depending on the type of information, legal requirements or other justifications permitted by Data Protection Law. We have an Information Retention Policy which sets out retention periods. Privacy notices on individual forms and websites will give the retention period or criteria used. We may keep information indefinitely for safeguarding reasons where we believe there is a potential risk to individuals. If you opt-out from fundraising communications we keep your information only to ensure we don’t inadvertently contact you.

Your Rights

You have the right to:

ask us not to process your personal information for fundraising If you wish to do this, please contact us by email. (We will change your record as soon as we receive your request.
see copies of information held about you. Please send your request in writing to enquiries@community-closet.org. Please include copies of two forms of ID. We will respond as soon as possible and not longer than one month from receipt.
ask us to amend, update or delete your information in some circumstances or withdraw consent to our processing of your information for particular purposes by contacting the Head of Privacy and Data Protection.

If you are unhappy with the way we are managing your personal information please contact the Head of Privacy and Data Protection. If you are still unhappy you can complain to the Information Commissioner’s Office.